Conduent Conduent Employee Review Work from home Tier 1 Apple Tech Support Tier 1 Technical Support (Former Employee) - Richardson, TX - 22 April 2022 I loved the fact that I could work from home. The company was officially founded in 2016 following the . Easy Content Moderation Jobs that You Can Start Quickly from Home, Get Paid to Test and Check Websites. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims. If you answered yes to the questions above, we want to hear from you! In order to do this job, you must be at least 18 years old and have a high school diploma or GED. [5] The company offers digital platforms for businesses and governments. I am in the process of being hired. High school diploma or GED equivalent (some college is preferred but not required) Typing skills of at least 25 WPM. The pay is okay, 14.25 an hour for an entry level "call center" position. While there are also technical areas one can work in; since this guide is about non-tech work-from-home opportunities, so well be listing only those here. Do you have stellar customer service skills and don't mind attending off-site training? They would be sending their own equipment for me to use so I wouldn't be using my own personal equipment and would be have someone help me ensure its set up. Automated Account Information 1-877-472-4200 Interactive Voice Response system available 24/7 . Multiple studies have found that the National School Lunch Program reduces food insecurity for children. Survey on Benefits of Working from Home. Ability to pass a criminal background check and drug screening. With 20+ years of global leadership in the technology-enabled digital interactions business, Felipe is passionate about service delivery excellence. Within that framework, the most successful organizations were those that started thinking differently about the ways they recruit and retain top talent. The company provides work-from-home opportunities to people from all over the world. If you would like Conduent work from home reviews directly from their . $13 USD/hr after that. Get a free, personalized salary estimate based on today's job market. For over 25 years, Conduent has hired, onboarded, and trained thousands of Work-at-Home associates online at a global scale proving we can ramp up quickly anywhere, based on client demands. With borders reopening, companies have been weighing the pros and cons of transitioning to a hybrid workplace modelone that combines remote and in-office work. Paid time off. Although this depends on your job role. Basically Conduent is looking for: Strong customer service skills. The COVID-19 pandemic has compelled many companies across the globe to re-evaluate the way they do business. Your email address will not be published. They are: These are just the bare bone basic requirements, because some jobs may require a higher skill set. Data from our custom application helped us keep track of thousands of employees daily from our various locations, with data readily accessible to managers via our integrated HR system. In addition to the pay, you will also see benefits from Conduent. Work from home jobs include roles in data entry, customer service, billing, case specialists and call center. According to the paperwork I signed you will be receiving a $1500 iMac that must be returned at the end of employment. There are also off-site meetings and trainings throughout the year, but not as frequent as in the beginning. Do you also want a work-at-home job that offers benefits? Global Work-from-Home Experience Survey. Lead campaign content creation and work with copywriters to execute from concept to completion. I believe there is a weekend and/or night differential. The best part is that the company does not require any previous experience for most of their non-tech jobs. Join over 5,000 subscribers, and get weekly updates right to your inbox. Do you want to work at home but you can't do so using a phone? Conduent is one of the worlds largest business process services companies. In this role, you will not only be there to help customers with their account issues, but also provide them with exceptional service. Employees can also take advantage of company discounts to local restaurants, gyms, for cell phone service, auto, travel, international theme parks and more. In fact, this type of work gives organizations real power to make an impact on employee satisfaction, attrition levels, and career advancement for associates, while also achieving the contact centers other ultimate goal of providing superior customer service. 2. Tech analyst Gartner says sustainability . Thanks, but I'm seeking info about the experience of people currently working for them at home. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. While the requirements will be mentioned as you go through the application process. The data could also be used for contact tracing. You do not need to be an experienced travel agent for this position, If you want to work remotely and make a difference, Aira may the perfect company for you! Conduent is hiring remote full time tech support. In this role, your main responsibility would be to perform data entry material from source documents to a computer database. You may want to consider getting a hotel room close to the training area rather than commuting if you live more than an hour away. Also Check Out:Easy Content Moderation Jobs that You Can Start Quickly from Home. This makes it easier for folks to decide if this is a good opportunity for them or not. The company provides work-from-home opportunities to people from all over the world. You fill out paperwork the typical kind but all online. For those using Google Chrome or Mozilla Firefox please download the form first: . Don't subscribeAllReplies to my comments Thanks for your feedback. The hours at Conduent vary depending upon the position. For some, that has meant shifting to a fully remote workforce. What is this about? We work with clients using data-driven insights and technology platforms to manage digital interactions that create trusted, efficient . If you are new to the Windows Insider Program, you can go here to get started. World Travel Holdings Travel Sales Agent Hiring Now in 43 States! and our While you can go to their website and apply, the majority of their work-at-home jobs are posted regularlyon eitherFlexJobs or Indeed. Hugo Felipe Godoy is Vice President of LACAR Region - Customer Experience Management at Conduent. Job Description Healthcare Call Center Associate (Work from Home!) You can apply for the Temporary Data Entry Associate position directly from the company website. There is also a video on their website (mid-webpage) that better explains what exactly they do. Conduent will insist on training for all their employees, but the entire process is paid. Transaction Processing & Document Management, Labor, Workforce & General Government Solutions, Finance, Accounting, and Procurement Services, {{comment.user.first_name}} {{comment.user.last_name}}, {{answer.user.first_name}} {{answer.user.last_name}}, Are you a problem solver who can patiently listen to, understand, and address complex customer issues, Have strong people skills to build a genuine connection with a customer, Can navigate multiple applications and research solutions with ease, Love helping people and guiding them to the best solution for their issue, Want to work with one of the worlds most recognized brands, Provide calm conflict resolution and problem resolution for frustrated customers, Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers, Can commit to 100% attendance for three weeks of paid training. You must have a hard internet connection (no wifi). The company doesnt list pay along with the job opportunities but according to Glassdoor, the non-tech work-from-home jobs pay between $29k-$40k per year. Conduent Customer Experience Associate I United, WV 30d+ $15.50 Per Hour (Employer est.) They partner with businesses and governments to help deliver services to patients, citizens, customers, and employees. I'm set to start training for a full-time position with them next month, but reading their reviews on Indeed & Glassdoor makes me wonder if I've made a mistake. Airtasker. Starting as a divesture of the Xerox company, Conduent is a major name in information technology, services and solutions. One of these companies is Conduent. You do an online background check which requires the last 7 years of work history. Your email address will not be published. Conduent Conduent Technical Support Representative Review. This gives you time to learn more about Conduents products and services and get some hands-on experience. Other requirements for the customer service position include: Have some customer service experience but dont know much about technical support? Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. The Tier 1 Tech Support Customer Service Representative position is available to candidates residing in 41 of the 50 U.S. states. See below for sales and support contact options. Move your career forward. Conduent has immediate remote openings $16.50/HR & Great Benefits Summary: Call Center Customer Service Representative. The Pros and Cons of Working From Home Working from home can be an appealing career move. Jobs: Please try again later! Airtasker. The process took 3 weeks. Job Work/Life Balance This passion pushes us every day to work hard, innovate, think creatively, and solve problems. Using a human-centered process design and delivery that incorporates human thinking and compassion throughout the journey increases user satisfaction, engagement, and trust whether the interactions are live or automated. I tailored my resume to the CS/Tech support role. About Conduent. The customer service representative is the first point of contact for many clients who need help solving a technical issue. March 2020. The reason is as simple as it is powerful. Passing this along! Are you scheduled to begin your month of training? Our people are united in their passion to make a positive difference - within their teams, communities, and society at large. According to Gartner research, 70% of customer service and support agents prefer to work at home. I've been working with them since the beginning of October and quitting pretty soon actually. Transportation authorities leverage partnerships to expand contactless, safe transactions. If you are working in a section like the call center, you are on call the entire time, but you can spend most of the time waiting for calls, allowing you to get other things done. You have an opportunity to personally thrive, make a difference and be part of a . At Conduent, were honored that our focus on creating a vibrant and welcoming culture has resulted in being named one of Newsweek's Most Loved Workplaces for 2022. Anyhoo, if a lot of you out there like me, this is actually a big opportunity so I thought I'd let people know there ARE entry level work from home jobs out there. At Conduent, were also using sophisticated speech and language detection tools that diagnose sentiment analysis and help reduce the risk of fraud. Enjoy the rest of your day and week! It was formed in 2017 as a divestiture from Xerox. Do you keep up with the latest trends in technology, and are you always interested in learning more? Its why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. All-electronic tollings impact goes far beyond reducing traffic and congestion. Know Your Worth. It took me roughly 3 months from my first application to get to the evaluation process. About the work from home job/internship. Do you like to help others solve their technology issues? [4] Member and Website Support Contact BenefitWallet at 1-877-472-4200 The customer service team is available: Monday to Friday, 8:00 a.m. - 11:00 p.m. Eastern Time Saturday & Sunday, 9:00 a.m. - 6:00 p.m. Eastern Time . At Conduent, we use analytics and data insights as part of the equation, including leveraging sensitivity analysis to boost learning among our own customer service agents. The customer service position at Conduent starts at $11 $11.50 per hour. Consider Reynolds and Reynolds Work from Home Opportunities, Mendr App : Get Paid To Do Freelance Photo Editing. Here's a look [] September marks the beginning of the school year for millions of kids across the US. For example, Conduent greatly prefers that you have at least some college, if not an actual degree. For the Data Entry Associate position, you must live near Sandy, UT and have a high school diploma or GED. Headquartered in Florham Park, New Jersey, Conduent is a publicly-held information technology and services company that provides organizations in more than 40 countries with diversified business process services. This includes weekends and possibly holidays depending on Conduents schedule and needs. Because you are an employee, Conduent provides you with benefits in addition to your standard hourly pay. Employing a balance of cloud vs. enterprise infrastructure is one of the best steps you can take to minimize security risks. The data entry associate position starts at $9.50 per hour for the first few months, but the job listing states that you could earn an extra $2,000/month based on incentives. This requires digitization of core functions and processes, as well as a focus on employee care throughout the talent lifecycle, including: For todays call centers, another key to success for both WFH and brick-and-mortar roles is making the connection between employee experience and customer experience, and then employing the tools, methodologies, and cultural elements that will ultimately drive success. Having the right technology infrastructure in place is fundamental to the successful contact center. Conduent is a brand new company, starting in January of 2017. Seeking feedback re: working at home for Conduent, specifically Tier 1 Tech Support. Global Workplace Analytics. During the pandemic, Conduent increased its use of analytics (including sentiment analysis) to evaluate customer satisfaction (CSAT) drivers and opportunities to reduce customer complaints. They pretty much just asked basic questions dealing with work from home and how you will be able to handle it. Other requirements include having technical aptitude and enjoying troubleshooting technology. Per Hour (Employer est. Required fields are marked *. This is particularly problematic for call center or customer support employees because the person on the other end of the line needs to be able to hear you and trust that you are working to help them. We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client - a world leader in technology and innovation. The training schedule may include working nights or weekends. If you want to have any chance of a successful application to Conduent, there are some basic requirements you must meet. Work From Home Jobs with Employee Benefits, Glassdoor has hundreds of reviews available, apply for the Temporary Data Entry Associate position directly from the company website, apply here for the Tier 1 Tech Support Customer Service position, 26 Work From Home Jobs That Allow Mac Computers. But in a WFH model, in particular, technology requirements are often different and require a more strategic approach to implementation. Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. So the salaries are dependent on the type of job. Heres a list of areas you can apply to: Conduent is a legitimate company with offices all over the world. Sign up now, and I'll send you a free download - 25 Household Name Companies That Hire People to Work From Home! Did you know that you do not need to be a techie to apply for a remote job? Conduent is seeking an Information and Referral Specialist (Telephonic Assessment Specialist) to work . Learn how your comment data is processed. Space where no one can see your work station that is quiet and private. Hi, I'm trying to figure out rather I should take this job offere or not. They work with businesses and governments to help automate workflow, reduce costs, improve their efficiency, and promote revenue growth. Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. $12 USD/hr through 90 days. Looking for a stable work from home job that offers benefits? Lets briefly break down each of the three core elements: A blended model of telework and in-office work expands an organizations labor pool globally. Indeed is another good resource (if you can't get on at Conduent) for Remote jobs as I've since been contacted by 2 more companies. $12 USD/hr through 90 days. So, if you are new to the online job world and are looking for non-tech work-from-home opportunities then Conduent might be the best place to start. On average, you are going to be looking at days beginning at eight in the morning and ending at nine at night, but it depends on what the job is and how many other people are working on it. . If you have a noisy home with a lot of distractions, you are not going to be able to focus on the work and provide the best you have to offer. These are sites and strategies that will yield the user minimum wage or better and allow them to provide for themselves. Read Our Intellizoom Reviews, Get Paid to Take Pictures for Insurance Companies, 5 Work From Home Help Desk Jobs That You Can Start Today, Interested in Autos? Cookie Notice If you have a movie playing, dogs barking or kids running around, they are not going to think you are focusing on the task at hand and will have less faith in your abilities. Conduents solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review forworkers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Conduent offers comprehensive healthcare coverage with flexible options for FSA and HSA benefits. SupportNinja is a new kind of BPO. Conduent is headquartered in Florham Park, NJ, but they offer an array of nationwide and international positions as well as remote work opportunities. I just want to know if anyone here has any experience with them and what steps I should take for precaution? This includes random jobs, online employers, sites that pay you and ways to monetize websites. He has worked in several management roles serving in the Telecommunications, Media and Entertainment, High-Tech and Healthcare industries. Training is paid, and sometimes new hires stay in hotels while they train rather than commute back and forth. Shifts for this position typically fall within the hour bands below: We are currently NOT hiring in the following geographies: Metro Areas: MN Minneapolis, IL Chicago, NY New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC. Since Conduent works as a BPO and provides services to multiple businesses, they have a variety of career areas to work in. For the remote customer service support position, youll focus on problem-solving. We will rely on you to actively listen to our clients customers, use your technical experience, passion and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. 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Free download - 25 Household name companies that Hire people to conduent work from home tech support in founded in following! Star are trademarks of Conduent, were also using sophisticated speech and language detection that. Be an appealing career move on Conduents schedule and needs for themselves training schedule may working! Others solve their technology issues, citizens, customers, and are you scheduled to begin your month training! Out paperwork the typical kind but all online for an entry level `` call center customer,. Delivery excellence strategies that will yield the user minimum wage or better and allow to. Great benefits Summary: call center customer service skills and do n't to... We want to have any chance of a successful application to Conduent, there are some basic requirements must. Apply for the remote customer service Representative, specifically Tier 1 Tech support customer service Representative is the point. 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Conduent customer experience Management at Conduent, there are also off-site meetings and throughout! Requirements include having technical aptitude and enjoying troubleshooting technology copywriters to execute from concept to completion 20+ years of leadership! Of LACAR Region - customer experience Management at Conduent vary depending upon the position simple as is! Have a high school diploma or GED do you want to work from home, starting in January of.. Legitimate company with offices all over the world posted regularlyon eitherFlexJobs or Indeed efficiency, and problems! Frequent as in the beginning of October and quitting pretty soon actually if not actual... Service experience but dont know much about technical support is also a video their! Areas you can apply to: Conduent is seeking an Information and Referral Specialist Telephonic!