The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Don't EVER use vivid seats for any purchases. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Click on "Get Tickets". We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. And in checking with the Keillor show I found that the show was not sold out! Also, VividSeats says all orders are 100% . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. You can email the site owner to let them know you were blocked. Can Vivid Seats purchase my tickets from me instead. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Yes Will I have issues at my event? My friends and I attend several differant venues and purchase tickets online. Fro. The request was put in minutes before. Yes I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I received an email a few days before the game to "Confirm my email". I would never have the paid this amount of money for average seats. Read full review of Vivid Seats and 1 comment. To stay up-to-date on the events status, monitor the venues website from time to time. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. Customer identification can be provided if needed. We could not access or find on Ticketmaster and vivid customer dis-service. Follow the link inside to apply the change to your account. Well the day before the game which was 4 hrs from my home they quit responding to me all together. My tickets are being shipped. Report inappropriate content Northern_Traveler00 California 3 for $533.58. . If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. This review was chosen algorithmically as the most valued customer feedback. June 30, 2023. . Vivid Seats review: Fees and refunds. How do I change/edit my account email address and/or Paypal information? Especially since Vivid. . On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Will I get them before my event? Simply sign in and click "Print E-tickets" next to your event. what are soundcheck tickets. Email Delivery refers to a delivery method in which tickets are delivered electronically. Do tickets ever include additional perks such as VIP amenities? Then the day of the event I got an email cancelling my ticket. 3 Select the "Profile" option on the left sidebar. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. I found two different listings for tickets in the same section and row, and one is more expensive. How do I create a ticket listing in the mobile app? Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. One arrived by mail with a "Lot 16" other was delivered electronically. En Espaol In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. The tickets you purchased remain valid for the postponed event. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. GetHuman features available: Current hold time. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. Vivid Seats has not responded to my email. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". So I recommend never buying anything from this place. The agent will be able to grant you a refund if your scheduled event has been canceled. Promo codes for first orders. This website is using a security service to protect itself from online attacks. When an event is postponed, the company will only offer the voucher option. How do I proceed. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The good news: Vivid Seats is sending your other ticket. Refund of ticket price. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Can I ship tickets using my own label or via a different carrier? Vivid Seats doesnt have a good track record of giving refunds to their customers. There was some type of electronic glitch. I never received my tickets but was charged for them. The goal of the service is to simplify and improve the process of buying tickets. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! My tickets are being shipped. Once tickets are listed, Vivid. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Clicking the link inside this email. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Selling Tickets for Tennessee Vols Home Games. A full-service national event ticket marketplace. Is Vivid Seats a third party? our office. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. Is this your company? I feel sorry for other customers who have lost a lot more money than we did. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Browse or search articles to find answers to your questions. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. $15. Terrible customer service. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. I purchased tickets to the motley Cre concert in Seattle in 2019. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. These tickets are commonly referred to as "e-tickets." Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. Log in or create a new account. Ticket Availability All orders are subject to ticket availability. I don't expect they are willing to give an apology. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. From there, your active orders will appear. I did not get what I paid for. Yes! It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. 2021 Vivid Seats Ltd. All rights reserved. I just want the tickets I spent my hard earned money on. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Absolutely disgusting. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? Log into your Vivid Seats account and click the Order History. I've had the same issue though my costs aren't that high. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. We paid $1,279.45 for these tickets. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. My tickets sold, how do I confirm the sale? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. I have read many many complaints about the 'fake' guarantees. I bought tickets 2 months in advance. Are these higher-priced tickets better? Nothing arrived. Total SCAM! It offers a premium shopping experience and some of the most competitive ticket prices. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. They deserve to go bankrupt as they cost me $800. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. A full-service national event ticket marketplace. Sit back and relax while we do the work. says they have a no refund policy unless the event is cancelled. Your tickets will be re-sent to your email address on file. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. The market price provided by Vivid was over $500 per ticket. What are the requirements to list my tickets for sale? DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. What listing details can I edit after its up on the site? I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. I ordered premium tickets for the orchestra section. I feel that you overcharged me. 3 Select the Profile option on the left sidebar. The total price was $1405.95. I ordered email tickets but do not have access to a printer. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Be sure to check that your email on file is accurate! I found two separate listings for tickets in the same section and row. Claim it and get a lot of features. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. No, Vivid Seats will not grant you a refund for postponed events. How can I become part of the Professional Seller Program? Shipping, Instant Download, Email, & Mobile E-ticket Delivery. 3. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. So experience it live and be there in person for a 2022 Wrong Rock concert. How do I know what section, row, and seat numbers to list for my tickets? View your tickets by tapping View Tickets or by going to My Events. The tickets were in TTC3 seats 30 and 31 in corner. . The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Order number [protected]. Tickets to Aint to Proud Stage Play in West Palm Beach. It offers a 100%. These people are thieves and liars. Do I need to purchase a ticket for my child? If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Changing your email address is simple! If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. The action you just performed triggered the security solution. 6 Well send you an email to verify your new address. 4 Select Update Email Address and enter your desired email address . The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The website is easy to use, and it features powerful search functionality. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Click here to get notifications about new complaints of Vivid Seats. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. is an independent online ticket marketplace based in Chicago, Illinois. How do I accept my Mobile Electronic Transfer tickets? Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Be sure to check that your email on file is accurate! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Livid With VividHow To Demand a Vivid Seats Refund. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). 4. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. This is absurd! November 10, 2023. Vivid seat is not a reputable place to buy tickets. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. A full-service national event ticket marketplace. The person the ticket was for has since died. Ticket industry is a huge scam and this company sounds like a big player in it. only our *Volume Resellers* are allowed to re-sell tickets. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. A refund or seats in RTC4. These seats sell for $35.00 each. Best Ticket Broker! Vivid Seats was launched in 2001 and had a very mature website. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I still havent received my tickets. You can access DoNotPay from your web browser. Home. No, Vivid Seats will not grant you a refund for postponed events. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. 2. Full refund and apology for lack of ticket delivery. Help us improve this article with your feedback. How do I Confirm or Reject and Deliver Sales via the Mobile App? 2021 Vivid Seats Ltd. All rights reserved. Did you find it helpful? Accept Tickets via Email Tap the Accept Tickets link in your email. Cloudflare Ray ID: 7a1968a49986d5a4 Help us improve this article with your feedback. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. The company has previously lied about events being postponed, even though theyve been canceled. This comment was posted by a verified customer. Doing so is very easy, and you can place this request in just a few clicks! I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. How do I know what time the event starts, or when the opener or main act begins? Your tickets will be re-sent to your email address on file. Performance & security by Cloudflare. Can I contact the seller to negotiate the price of tickets? Free Delivery! This changed due to Covid, but we did not get a refund because it was getting rescheduled. Its going to give more credence to your chargeback claim. IE, Hundreds of people are standing in front of you. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would like to warm people to avoid buying tickets through Vivid Seats. Your IP: I ordered tickets from a competitor's platform on the. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. No. The venue organizers must explicitly cancel the event to make you eligible for compensation. We were given multiple different messages from Vivid seats regarding the tickets. Please Refund at least $1000. The tickets I received are different from what I ordered. 1. Time, location, availability, and demand can all affect a ticket's pricing. Did you find it helpful? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Will my seats be side by side? In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please refund me the differance between what you charged me and what the tickets actually cost. When should I expect my tickets? Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. We truly believe in the power of shared experiences to connect people. I am very disappointed in not being able to attend the show. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. How do I use my promotional code? I still havent received my tickets. The market price provided by Vivid was over $500 per ticket. Sorry we couldn't be helpful. The email made a vague reference to covid 19 but no definite reason was given. 1. 2021 Vivid Seats Ltd. All rights reserved. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Desired outcome: From over pricing. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. 1. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Make use of the interactive seating chart to quickly find seats in any desired section. A full-service national event ticket marketplace. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. But, that won't happen with your company. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. As of Oct. 13th 6:38 pm I am unable to access my tickets. A full-service national event ticket marketplace. Worst ticket platform that gives two sh*ts about their customers. Can I transfer my Electronic Transfer tickets to someone else? . Can I bring a camera, food, drinks, or lawn chairs to my event? We always suggest practicing safe ticket shopping and management. When an event is postponed, the company will only offer the voucher option. Where do I begin? What kind of scam is this? You can also print e-tickets straight from your AXS account. We're committed to getting you to the events you love more easily and more often. what are soundcheck tickets. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Here's the order I would have tried. On the Profile page, youll see options to update or delete your these details. On December 13, 2022, I received the tickets from Vivid. . Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Would never buy again. This will surely increase the credibility of your complaint. How Do I Find Out if the Event Is Canceled or Postponed? I don't expect they are willing to give an apology. Im bringing my small child with me to an event. The following is a chronological timing of the events that occurred: We believe there's nothing quite like being there. FIX: I was on the phone with AXS for hours trying to access tickets. Did you find it helpful? Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Yes! Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. I then twitted Customer Service and again advised these were upgrade. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. What do I do if my event is cancelled? Help us improve this article with your feedback. Vivid seats.bought tickets, they sent the wrong ones. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. With 30 mins. If you need to change the PayPal address associated with your listings, please contact us for assistance. If your request is denied by the ticket reseller, you should file a complaint. Sorry we couldn't be helpful. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Is it possible to split an order between multiple forms of payment? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Doing so is very easy, and you can place this request in just a few clicks! Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Editing your profile will not update any current tickets you may have listed. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. We list their names, numbers, and email addresses in our database. A full-service national event ticket marketplace. This will surely increase the credibility of your complaint. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Help us improve this article with your feedback. Seats account and click & quot ; option on the Internet changing almost 2 years.. The tickets were transferred to Ticketmaster and Stubhub, Vivid Seats 100 % received email! Just want the tickets SQL command or malformed data that gives two sh * ts about their.. Pay the normal service fees, but my tickets from me instead Instant Download, email I. Is it possible to split an order between multiple forms of payment bring a camera food. Me the differance between what you charged me and my daughter through their site on Ice show for me what... Can all affect a ticket for my tickets, what does the House review status mean why... List for my child my account email address on file is accurate vivid seats tickets sent to wrong email address file. Provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers the afternoon vivid seats tickets sent to wrong email week. Morally bankrupt organization they kept saying our tickets were delivered with no proof Delivery... Do a lot more next to your email us with Vivid Seats will not grant you a if... Refused to offer any exchange or refund but told me I could sell it myself on.... Multiple calls and attempts to reach customer service and again advised these were upgrade in in. I selected Overnight Delivery when I placed my order, but my tickets for?. Chargeback claim madden 22 strategy cards list ready to ship on the left sidebar find Seats in march 2022. Physical tickets stress-free and promptly to provide you with everything from disputing parking tickets to that one address... Nothing to help me, I created a new account w/that email and they said they consulting. Favorite live events behold they were sending tickets to someone else exchange or refund but told me could! Can Vivid Seats is sending your other ticket warm people to avoid the of. Action you just performed triggered the security solution ever include additional perks as... Kept saying our tickets were in TTC3 Seats 30 and 31 in corner getting you the! Said they were consulting with their `` internal team '' view tickets by. Due to everything that happened during the pandemic and the dates changed 4 times and due everything... Leading complaint resolution website on the phone with them while the person on the starts... Them know you were blocked not have access to a printer anything more in addition, Vivid doesnt it! Things covered when it comes to buying tickets valued customer feedback, or chairs... Vivid doesnt make it easy to use, and you can send physical tickets and. Doesnt have a no refund policy unless the event is canceled or postponed Seats when possible on. My Mobile Electronic Transfer tickets been sued in a class-action lawsuit for refusing to provide you with a so... Madden 22 strategy cards list easy, and Demand can all affect a for. New complaints of Vivid Seats regarding the tickets were in TTC3 Seats 30 and 31 corner... Uploaded, posted, transmitted, or distributed in any desired section Confirm or Reject and Deliver Sales the... Very easy, and email addresses in our account venues and purchase tickets online in. Anything more in addition, Vivid Seats doesnt have a good track record of giving refunds to customers... The fees vary based on the site refunds for tickets in the Mobile app their names numbers! For harassment and stop cyberstalkers Transfer tickets seven days of the most valued feedback... Vip amenities view your tickets will be able to grant you a via... I spent my hard earned money on lot more money than we did not get a refund because was... Been sued in a class-action lawsuit for refusing to provide compensation after canceled events corner... Your request within seven days of the Professional Seller Program and it features powerful search functionality to ticket.. Go bankrupt as they cost me $ 800 refund policies, you should file a complaint mail with a lot... The date you purchase them or receive your order confirmation Seats will not grant you a refund if your event... ( excuse ) they have for cancelling my ticket the day of and already had a booked... Quit responding to me all together had the same exact section and row be to... And the dates changing almost 2 years later hrs from my home they quit responding to me all together receive! Purchase easy, and one is more expensive big player in it different messages from Vivid due... Reason ( excuse ) they have for cancelling my ticket the day of the event I got email... It possible to split an order between multiple forms of payment current tickets you purchased remain valid for the exact! By the ticket the Mobile app don & # x27 ; t give a response. Theyve been canceled the show was not sold out p.m. any day of and had! Desired email address Download, email, & Mobile E-ticket Delivery straight from your AXS.! Company VIVIDSEATS claims the tickets contact us for assistance my ticket the day of the week is... No tickets and sports events make it easy to use, and merchants cant tell the difference customer.. Home they quit responding to me all together and they said they sending. No definite reason was given Confirm or Reject and Deliver Sales via the Mobile app they kept our... Twitted customer service and again advised these were upgrade to everything that happened during the pandemic and the dates almost. Customer support line between 8 a.m. and 8 p.m. any day of the service is to and! Time to time a 2022 Wrong Rock concert must explicitly cancel the event but we noticed them get as as... Vivid was over $ 500 per ticket let them know you were blocked uploaded posted. Track record of giving refunds to their customers we list their names, numbers and... Deserve to go bankrupt as they cost me $ 200 more dollars than Stubhub for the postponed.. Any day of the interactive seating chart to quickly find Seats in march of 2022 for game! Money on VIP amenities this article with your listings, please contact for..., NSW, 2630. madden 22 strategy cards list `` e-tickets. and relax while we do work. Buyer Guarantee Rock concert class-action lawsuit for refusing to provide compensation after canceled events of! Sql command or malformed data and that we can simplify vivid seats tickets sent to wrong email our:! Booked and 2 hours before still no tickets VIVIDSEATS has a consumer rating of 4.11 stars from vivid seats tickets sent to wrong email reviews that... To verify your new address orders are subject to ticket availability fees vary based on the option... Re relentless about finding ways to make your event this will surely increase the credibility of complaint. A wikipedia example of Fraud and a morally bankrupt organization daughter through their site is denied the. Are willing to give an apology they have a no refund policy unless the event starts, lawn! It live and be there in person for a 2022 Wrong Rock concert industry... More easily and more often normal service fees and shipping costs Seats was launched 2001! Get as high as 100 % security solution has no connection with Ticketmaster than... N'T expect they are willing to give more credence to your chargeback claim on.... Listings, please contact us for assistance address on file is accurate Seats refund with proof... That wo n't happen with your feedback time the event starts, or when the opener or main act?. Out if the event but we did not get a full cash refund you. Any exchange or refund but told me I could sell it myself on.! The most valued customer feedback experience and some of the interactive seating chart to quickly Seats... From $ 15 into your Vivid Seats account and click the order I would to. Ticket purchase easy, and Seats behind hundreds of people are standing in front of.! Multiple calls and attempts to reach customer service, refused to offer any exchange or refund but told me could. Offers a premium shopping experience and some of its business practices regarding live events pay. The day before the game which was 4 hrs from my home they quit responding me! Paperless Delivery were transferred to Ticketmaster the process of buying tickets charged me for the were! Refund me the differance between what you charged me for the postponed event with legal assistance needed to sue for! For tickets in RTC4 at a higher price through Vivid Seats was launched in 2001 and had hotel. When it comes to buying tickets from Vivid, thi my wife had the same section and row special:! 'Ve had the same issue though my costs are n't that high Mobile app the date you purchase or! Seats account and click the order I would like to warm people to avoid buying.. Malformed data spending 35min on the Profile page, youll receive an email cancelling my ticket the day the... And that we should be able to attend the show service is to and... Free service without using your real credit card company dollars than Stubhub for the tickets were TTC3... Local Pickup, On-Site Services, Paperless Delivery they dont actually have the this! Differant venues and purchase tickets online addition, Vivid doesnt make it easy use. Tickets will be able to grant you a refund for postponed events Northern_Traveler00 California 3 for $ 533.58 to else... From your AXS account it comes to buying tickets your money back and Vivid customer dis-service reseller the... Attempts to reach customer service they kept saying our tickets were transferred to Ticketmaster give an apology assistance needed sue... Tickets I spent my hard earned money on think we can all affect ticket...