Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. It is also possible that the actual Comcast box is faulty and needs to be serviced. 5. If the batteries are not working, the remote may not be able to change channels. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. One of the users said that she could hear theres power, but she cannot turn the box on. So, wait patiently for around 10-15 minutes. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. It should be labeled. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. Second, you will want to try pairing the remote with your Xfinity TV Box. This Xfinity Box is not different from the typical DVR. Resetting the box should be done after you have tried all the above methods in vain. Now its time to unplug the Comcast Cable TV Box from the power outlet. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Hi there! The phone and internet work well. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. However, it can misbehave from time to time. This cookie is set by GDPR Cookie Consent plugin. Need help? What do I do when my Xfinity box says boot? Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Reconnect the cable to the outlet after 30 seconds. The cable goes through a one-to-three splitter where it enters the house. In more extreme cases, the box itself might have sustained damages. Sometimes, there may be a bigger issue with Xfinity in general. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. In every case the old box booted fine. Hi EminiR2k. If it still does the same thing, go to the next step. The cookies is used to store the user consent for the cookies in the category "Necessary". The old box, which still works, is a Motorola, model DCX3400. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. Required fields are marked *. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. In each case the connections were correct - the coax was connected to the "Coax In" terminal. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. It means not making a connection. From there, follow the on-screen instructions to enter the correct address. If it still wont come off of BOOT, the box will most likely need to be replaced. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. Wait for at least 30-45 seconds before plugging the cable box back in. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. All connections are good. The error notice typically indicates that the box is faulty and must be replaced. Ensure that your X1 TV box is switched on. How do I handle this? They may, however, activate the box if necessary. What are Apple Podcasts Subscriptions and Channels? Navigate to the map for any additional information in your area. Simply disconnect your cable box from the wall outlet to reset it. To do so, you can find instructions in the Xfinity user guide. Xfinity Box can get stuck with the boot message for a prolonged time. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. Refreshing your Comcast cable box is a fairly simple process. We all have different reasons to reboot the TVs cable box. Contour stuck. Ans Comcast modem TV is not showing . I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. The first thing to do when your Xfinity Box says boot is to restart the box. Thank you for reaching out over Xfinity Forums, @j-jalbert91. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Make sure your connections are connected properly. Yes my coneection are good. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. I'd be glad to ensure that this gets looked into further. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. There can be several reasons why only one channel is working on your TV. When turned on, all TV boxes show the number 8888. To add all the Cox Mini-Boxes work fine in the house. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. HDMI between box and TV is not loose? If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. Ill have to look into that. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. We also use third-party cookies that help us analyze and understand how you use this website. Xfinity is a convenient TV and internet service provider that is popular in households across the country. It does not store any personal data. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. This is not common with other TV boxes in the market today. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. If they are dead, replace them with fresh batteries. Restart your Xfinity box to try fixing the issue. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. Using the power button. It may also restart several times before everything is restored to normal. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. From the Help menu. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. We will be glad to help. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. First, check the batteries in the remote to see if they are still working. Save my name, email, and website in this browser for the next time I comment. . " If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. Finally, if these steps do not work, contact an Xfinity customer service representative. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. However, it features several additional benefits that make it stand tall in a pool of competitors. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. For some box models, you may have a dedicated Refresh button located on the side of the box. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. I restarted each of the three different boxes multiple times and continued to get the same message. If the batteries are not working, the remote may not be able to change channels. You may now want to turn the light off. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. Is there a red light on the Xfinity Box? If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. For the price you pay in leasing equipment and service charges I would expect better from a product like this. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If the problem continues, try the following: Make sure the cable connections are secure. First, make sure that the batteries in the remote are fresh. When this happens, keep in mind that it will take much longer for the system to reboot. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you have questions about your services, we're here to answer them. Plug it in to the Power connector on the back of the box. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Changing the settings on your modem and access point. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. The connectors should not be tied loosely. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). Will be solved if this doesnt work or doesnt prompt you, you can try resetting the box Necessary. The return of birds chirping in the house may always take it to the outlet after 30 seconds the notice. 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