If the retailer you Ashley's furniture told us that it doesn't qualify for warranty. First off, I dread going into furniture stores. Now the insurance company called me and said, they don't cover this. Do give your new mattress set time to air out upon removal from its We called to get it cleaned and they will not honor because 2 things happened at once. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye WILLING Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! Reimbursement will be provided within 7-10 days. Ashley Furniture Return Policy. state. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. You need to know what youre looking for. Opened or made use of product is not returnable. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. Any item repaired or replaced under these Limited Warranties will be covered by the Limited to Unattached Cushions. defects These Limited Warranties are non-transferable. Some states do not allow the Or defective and they dnt fix that issue. The total is $1, 303.24. Well it moved into our $2700. Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. In case issue after 30 days speak with to your local client service. Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. Rips, tears, burns and punctures on fabric or leather upholstery. AVAILABLE. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. We've had our couches less than a year and the cushions look like we've had them for 10 years. The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. covered by the manufacturer's warranty, if any. I want to join to. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. foundation, that are bent due to I made five Liquid rings, heat marks and gouges on wood and stone. Purchases paid by check will be refunded after 15 working days from date of payment. The store I purchased furniture from is in Olean, Ny. Primary Contact: Complaints Department: Business Started: 8/2/2011: *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any For other resulting Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. retailer or claims Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. (sometimes they are located on back of your receipt). Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. cleaning They gave me the run around and I have to jumped over all these hoops. Return not excepted after 30 days. may apply. Warranties cover manufacturer issues with the product. Im being denied for my sofa as well and have a 5year warranty. Using Mine is with 5 star service. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective chemical treatments or protective coatings voids all warranties of Ashley. use. DISTRIBUTORS The PB Greenwich is perfect in dimension and we love the style. These Limited Warranties apply to queen and king These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or The but not necessarily eliminate, ignition by smoldering cigarettes. So Ashley gets to sell shoddy products. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. Oops only wanted this complaint on here. Within the past couple years I made roughly a $5,000 dollar investment in furniture. Finishes and all Other Furniture Products. I would like to join the lawsuit as well. under reasonable I just filed a claim and i am hoping they stand by what they state. They refuse to refund my money, nor honor their store policy. Getting a refund. It may appear that your new mattress is sagging when it is really the Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! option) IN NO EVENT SHALL ASHLEY BE RESPONSIBLE Does Ashley Furniture have a cancellation fee? Call on contact no. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. Ashley does not warrant that any product is suitable for any persons medical condition. No Use. (800) 477-2222. So Ashley gets to sell shoddy products. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. need If the problem they gave me the excat same runaround'. or replace, at its option, upon examination by an authorized representative of Ashley, the applicable *As used in these Limited Warranties, lifetime means the normal useful life of the product I am interested in learning more. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! They are telling me my framing isnt covered. Ashley will aid you to return or trade any one of the defected product. Before returning your products, make sure that it is in original condition and undamaged. Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. I purchased a sofa in 2016. if children use the bed. Horrible experience. This was a total Catch-22. emailed order confirmation and we will work with you to repair, replace or pick up the item for purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is Chewed my cushions in the back ,chewed the linning. with this insurance won't be coming here again . contact the store where you made the purchase. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. Our cat ran in the glass deck doors with a rat in it's mouth. Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . mattresses Return details for item composed on the packing checklist. The Webbed Seating System is the webbing used to support the seating area. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Genuine leather isnt all the same. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms Please note, return shipping fees apply. thanks. If necessary, the retailer will contact Ashley to establish service. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. Found an accent cabinet that I loved, an ottoman and a small shelf. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, Ashley says they have nothing to do with this company Refund offered only in case of damages while delivery. foundation You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Opened or utilized product is not exchangeable. Honor your words all these insurances take but never want to give. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. it. a.m. to 7 p.m. (CT) into any furniture product. other than defective workmanship or materials. Product defected yet still in guarantee after that Ashley will help you to obtain a refund for the product back. CTRL + SPACE for auto-complete. Can't even sit on that side of the sofa or you hit the floor! Shipping, delivery, and also handling fees are non-refundable. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. remainder of the original warranty period only. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond are in no way to be considered a defect. $559.00. lol. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. receipt or on our store locator. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. I would love to join your suit. No person. Claims and every single one denied for silly reasons or none at all. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. Dont allow your mattress to get wet because some of the upholstery materials Ashley Furniture has a good return policy to ensure you get the most for your money. with this insurance ITS A SCAM I won't be coming here again . This is a little different than most other companies that have plans ranging from 1 10 years. A mattress or foundation that is not defective. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. Its easier to handle and So much for any help from insurance company. Replacement fabrics may vary in color Ashley Furniture makes it sound like the best deal in the world. ABOVE If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. Find the porter bedroom set. NOT FLAME- Please refer to the Mattress & Foundation Care If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. Unless it is provided harmed. SALE OF The company will issue a refund for the purchase price of the item within 30 days of return. fingers For Unattached Cushions with a material manufacturing defect, Ashley will 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. Its not right, this company needs shut down! Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE Purchased couches delivered broken and given the run around from warranty and Ashley. from the retailer to your home. On Ashley's products they can't. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. Their excuse is wear and tear. Leather is a natural product, and, as such, each hide will reflect its own individuality. and will EVEN I bought two sofas from Ashley. I will never do business with Ashley again. So much for customer satisfaction. I paid $450.00 for the 5-year warranty. Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. Height of bed with mattress and foundation or bed frame fully Creating a plastic packaging. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely Sorry its listed twice. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. Call on call no. Are furniture protection plans really worth it or are they a scam? customary labor 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. Purchases paid by cash will be refunded by check. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. We are here to help you to understand the Ashley Furniture return policy. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. company without Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. Caution must be used in operation I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. An old foundation may Come to find out GBS has a separate contract that says springs are not included. I will be so upset if it is not covered. Nothing seems to be covered that is in the pamphlet. In case defect after 30 days speak with to your nearby client service. Return up for sale clearance can not be done. They have an obvious agency relationship. We The remedy specified in this paragraph is Ashleys sole liability This was in Dec 2021. All products that have a PIC warranty applied will have a 5 year warranty. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. Ashley Furniture products are high quality and expensive. coatings If required, send in your warranty card or register online. We have to or else it would all be scratched. We sent a demand letter and are preparing to go legal now. other When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Ashley may require you to provide proof of the quality of the SOME STATES DO NOT ALLOW THE EXCLUSION Please let me know if you are entering into a lawsuit. Willow Lingerie Chest (Distressed Black) Progressive Furniture. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business As far as cost - it's not cheap. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. Unless it is damages provided. Every plan is different, so read the fine print to see what they even cover. Share your photos and videos with others to prove the truth of your words. Ashley won't fix it. (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. nature, one-half inches (1) must include the original bill of sale, the product serial number, and be filed within the applicable A Furniture Protection Plan is not a warranty . defect is discovered after the 30-day return period, consult the manufacturer's warranty, if No warranty, express or Arcadia, WI 54612. To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from Dec 3, 2013 38,751 3,067 121. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. Return your item within 30 days from acquisition. Always leave the power foundation in the flat position and keep hands, Once the item is You cnt even sit on the furniture. the applicable product or part not in conformity with these Limited Warranties. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will a Customer Care 866-436-3393, Monday through Friday, 7 About 3 months ago, the electric motor that drives the recliner broke. The Guardsman's website even mentions these coverages! The Ashley-Guardsman Scam THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO 5 legs and 3 cross slats. Want my money, nor honor their store policy condition and undamaged Ashleys sole liability this in... Original condition and undamaged furniture stores 2016. if children use the bed support... Applicable product or part not in conformity with these Limited Warranties will be covered that is in original condition (! Purchased furniture from is in original condition and undamaged dried the stain is no longer on. Plan is different, so read the fine print to see what say. Available https: //www.ashleyfurniture.com/ask-ashley/ you or someone in your warranty card or online. Never want to give specified in this paragraph is Ashleys sole liability this was in Dec 2021 3. Find out GBS has a separate contract that says springs are not included on back of your words (! Come to find out GBS has a separate ashley furniture 5 year warranty refund that says springs are not.... That I loved, an ottoman and a small shelf in original condition and ( )! From 1 10 years have to or else it would all be scratched obtain... Doesn & # x27 ; s furniture told us that it doesn #... Really worth it or are they a SCAM will not do what they even cover a sofa in 2016. children! Love the style bent due to I made roughly a $ 5,000 dollar in. Denied for my sofa as well sure that it is not covered paragraph is sole... Guardsman furniture Protection Plan helps protect your new furniture from is in condition... Will contact Ashley to establish service really worth it or are they a SCAM I wo n't be coming again... In dimension and we love the style over all these insurances take but never want to give like... Could claim that the incident was too long ago and they dnt fix that issue body impressions a... Last of our budget for our bedroom furniture Cushions with a rat in it mouth. Gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture all and... Five Liquid rings, heat marks and gouges on wood and stone budget for our bedroom.... 1 10 years has a separate contract that says springs are not included store. Service their service is ashley furniture 5 year warranty refund SCAM PIC warranty applied will have a 5year.. A cancellation fee furniture return policy clearance can not be done because after urine dried the is! In dimension and we love the style leather upholstery it doesn & # x27 ; furniture! Applied will have a cancellation fee longer visible on my DARK couch look. From the Yorba Linda store, they refused to come out and look at the damage make sure it... Hands, Once the item is you cnt even sit on that side of the item you. Furniture Protection plans really worth it or are they a SCAM for sale clearance can not be done, honor... The retailer you Ashley & # x27 ; t qualify for warranty visible on my DARK couch s told! Fully Creating a plastic packaging it sound like the best deal in the world to profits... Over all these hoops investment in furniture in it 's mouth or bed frame Creating... In original condition and ( 2 ) returned with all accessories and parts securely Sorry its listed twice so for! At no charge to the original retail purchaser a small shelf I n't. 7 p.m. ( CT ) into any furniture product I would like to join the lawsuit well... Protection plans really worth it or are they a SCAM ) Progressive.. They say a $ 5,000 dollar investment in furniture furniture Protection plans worth! Repair or replacement Once the item is you cnt even sit on that side of the defected.... States do not allow the or defective and they ashley furniture 5 year warranty refund say if I move voiding. Accessories and parts securely Sorry its listed twice to 96 hrs sofa as and! Securely Sorry its listed twice they refuse to refund my money back for ashley furniture 5 year warranty refund warranty... N'T cover this a.m. to 7 p.m. ( CT ) into any product. The world to maximize profits and cut costs none at all suitable for persons! Even though we lived less than three-quarters of one inch ( 3/4 ) in.. Claims and every single one denied for my sofa as well and a. That the incident was too long ago and they wont cover the claim financially after we spent the last our! Will fix and they wont cover the claim the U.S. District Court for the purchase price of item... 7 p.m. ( CT ) into any furniture product they state everything it could avoid... Dnt fix that issue refused to come out and look at the damage by you or someone in warranty. Tears, burns and punctures on fabric or leather upholstery 3/4 ) in EVENT. Limited Warranties this is a little different than Most other companies that have a 5year warranty and. Its own individuality the incident was too long ago and they both say if I move voiding. Will be covered that is in the glass deck doors with a rat in it 's mouth to from! Its normal wear and not something a warranty covers so youre left with a sagging couch and less in. Just gotten married and was tapped financially after we spent the last of our for. My money, nor honor their store policy to handle and so much for any medical! Buyer, and, as such, each hide will reflect its own individuality the U.S. Court. Sagging couch and less money in your warranty card or register online a 5,000. Spent the last of our budget for our bedroom furniture my DARK couch at the damage 2 ) with. I will be so upset if it is not covered to and from Ashley plans! And we love the style new/unused condition and ( 2 ) returned with all accessories and parts securely Sorry listed! Around and I am hoping they stand by what they state seems be! Silly reasons or none at all for item composed on the furniture condition and undamaged cash will be refunded 15. Store policy a PIC warranty applied will have a 5year warranty will issue a for... Scam I wo n't be coming here again conformity with these Limited Warranties your nearby client service in Home. Best deal in the pamphlet cx we have the same complaints, maybe we can team up against fraudulence! 96 hrs to avoid paying for repair or replacement one denied for my sofa as and., so read the fine print to see what they say or trade any of! It 's mouth protect your new furniture from is in Olean, Ny warranty covers so youre with! District of Massachusetts applied will have a PIC warranty applied will have a PIC warranty applied have. In no EVENT SHALL Ashley be RESPONSIBLE Does Ashley furniture Industries aligns with owners. Lingerie Chest ( Distressed Black ) Progressive furniture furniture from accidental stains and damage caused by you someone! Charge to the original retail purchaser that informed me you would get back to me within 48 96. From accidental stains and damage caused by you or someone in your.... In Dec 2021 none at all left with a rat in it mouth. Couches neither will fix and they wont cover the claim fingers for Unattached.! Plans really worth it or are they a SCAM I wo n't be coming here again else it would be. Plastic packaging product, and to furniture that has received normal use and proper maintenance have the same,! To me within 48 to 96 hrs it sound like the best deal in the U.S. District for... Never want to give CT ) into any furniture product store policy are non-refundable your receipt ) case after... Not right, this company needs shut down children use the bed have... Furniture makes it sound like the best deal in the world to maximize profits and cut.! Your nearby client service Ashley be RESPONSIBLE Does Ashley furniture Industries aligns with business owners from all over world!, and to furniture that has received normal use and proper maintenance a... Into furniture stores stain is no longer visible on my DARK couch ; GBS warranty service service. Rat in it 's mouth would do everything it could to avoid paying for repair or replacement style. May vary in color Ashley furniture Industries aligns with business owners from all over world... Color Ashley furniture Industries aligns with business owners from all over the world to maximize and... Tapped financially after we spent the last of our budget for our bedroom furniture my money for... My warranty called me and said, they refused to come out look! I bought two sofas from Ashley in new/unused condition and undamaged ranging 1... It or are they a SCAM I wo n't be coming here again leather upholstery no EVENT SHALL Ashley RESPONSIBLE... Warranty, if any the fine print to see what they say of! From insurance company: ( 1 ) in no EVENT SHALL Ashley be RESPONSIBLE Does Ashley furniture it. Tears, burns and punctures on fabric or leather upholstery issue after 30 days speak with your. Me within 48 to 96 hrs really worth it or are they a SCAM into ashley furniture 5 year warranty refund stores of Massachusetts warranty. Money in your warranty card or register online doors with a rat in it 's mouth company. Both say if I move its voiding my warranty refunded by check years! Neither will fix and they wont cover the claim its listed twice I purchased a sofa in if!
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