Only enter ZIP Code and service name to search: Unlike other platforms like Angies List or HomeAdvisor, where a customer has to give their personal details and fill in a lengthy questionnaire to be matched with a professional, Thumbtack shows you the list of professionals in your town or city by just entering the name of the service and a ZIP code. Read the reviews online people. Home Inspector Secrets is an online resource for owners, buyers, and sellers to understand all aspects of home maintenance. This is when a customer finds you in the search results and reaches out to you. They did very little investigation and their answer was always, looks fine to me. That's basically it. Professionals need a niche to stand out: Highlighting something unique or adding a special skill that your peers dont offer will help you set yourself apart. A review of complaints was completed in November 2022. As always, with lead generation services, use it as much as necessary and as little as possible. I charge $140 an hour and currently use no paid advertising (not even google adwords any longer). The site allows workers to register and post profiles. According to Thumbtacks website, The cost of each quote will vary, depending on the value of the job and the number of available and interested pros in the area. There is no cost to sign up. It sounds like they may have changed some things since I had used them though so they might be worth a try for someone who needs to fill their schedule. You dont control it, so youre at their mercy. Currently, they limit the number of pros a customer can contact to five in the first four hours of a customer searching for a pro. Test it. Unlike other services, there's no monthly fee for using Thumbtack. ), Taskrabbit Vs. Thumbtack (Which Is Better? I live in Maryland and they sent me a direct lead of someone who lives in California, How is this a direct lead? You may also want to consider requiring a small deposit before you start the work. Unfortunately, this has happened to several people who rely on Thumbtack. I am a licensed home inspector in Virginia and have inspected thousands of homes. Thanks Dan for all your help and explanations. But opting out of some of these cookies may have an effect on your browsing experience. is there existing to remove? The Thumbtack app makes it easy to use on the go, making sure you never miss out on leads. I was on thumbtack fora year and out of the blue thumbtack requested I do a background check , I built up my business with a 5.0 rating with 25 reviews and as the background check came thru, I was deleted and no way to make a living , they wouldnt even let me have my reviews, what a operation, you know just because a man was at the wrong place at the wrong time and gets a record that follows him around , the system will not allow that man to achieve anything, keeping us down and out, I cant even rent a apartment , I guess Im lucky since Im at the top level of my trade and dont have issues , but still and all having a record seems like Im walking around with cuddies that everyone can see, and thumbtack, if I could find away to sue u ,Id be all over that but instead of doin that I must get out there and try to find work again. How does Thumbtack work? Conversely, youll find that certain jobs have a very high closing rate. A lead is a new customer who has seen what you offer (most commonly in search results) and wants to learn more about working with you. Most of my business comes from Nextdoor Neighbor, my website, Google Business, Facebook, referrals & friends. What do you think? Mark, Double down on those. The platform has been on the market since 2011 and is accredited by the Better Business Bureau with an A+ rating. According to reports, Thumbtack is valued at $3.2 Billion as of 2021! Try to go with my own website/ old school word of mouth. Many people have complained about not being reimbursed when they felt like they should have been. A goal since the earliest parts of the company's near decade long history has been payment a system for customers to pay pros as well as resulting infrastructure and associated features. Thumbtack also has a rating of 2.3 on Sitejabber and 4.4 on Trustpilot. Hi Dan, very well written article. This review wouldnt be complete if I didnt talk about the homeowners experiencewhile using Thumbtack. People flock to my business from everywhere except Thumbtack. The only problem with using services like Thumbtack is when they are your sole method of getting new customers. This isnt much different than having a job. The investment catapults the six-year-old start-up into the ranks of the unicorns, a popular term for privately held companies that are valued at more than $1 billion. The basics are that it asks a few simple questions to find a list of companies, and then further refines the job before a quote is requested. They explained why i was charged and what to do in details. Paying for leads is expensive. Credits cost $1.50 each, or less if you buy in bulk. As a contractor, you pay each time you send a quote to a client.15 2018. Keep in mind, disputed charges cant be paid back to resolve the issue. Since they have more than 2000 services listed on their platform, you can find a professional for pretty much anything. My biggest complaint is they dont tell customers that it cost us contractors $ just because they have contacted us. chad@stickeelabs.com. With exact matches, the contractor gets charged automatically for each lead. Careful research, paying close attention to user reviews and star ratings, and good pre-project communication should help you find the perfect contractor for your needs. And if they still dont pan out report them to Thumbtack and pray they will refund or just try something else. https://www.youtube.com/watch?v=91p0IoiMG5w, https://www.youtube.com/watch?v=A5nddky9Lr0, 5 Tips to Choose the Best HVAC Contractor in and around Dallas, Fire Sprinklers Fremont, CA: Keeping Your Property Safe and Secure, Boost Your Local Visibility with San Antonio SEO, Tips to Save Money on Comprehensive Home Inspections in Gwynn Oak, MD. As a one-person army for your business, growing your brand and investing your time into social media marketing to stay relevant can seem like a lot of work, if you arent aware of how to go about it. If you want to lose money, use Thumbtack. Thumbtack does not generate fake requests. The least charge I saw was $16. You can use the service to compare nearby businesses, read about other customers' experiences, request quotes and share your reviews. Thumbtack.comis one of the top sites for contractors looking to find leads in their local area. Your . We have used thumbtack for a couple of years for landscaping. It may be because it is outside of your service area, or some other factor. Total waste of money unless youre the lowest priced quote. That means that a person associated with that pro account has: Submitted personal information to one of Thumbtacks national vendors. Also, now Thumbtack says absolutely no refunds if the lead includes phone clients #. I also use Google AdWords to generate leads. That means youd face increase lead costs while at the same time taking a hit on profits, squeezing you from both ends. Desired outcome: I would appreciate a response. I have found the Instant Match to be helpful it does save time on sending estimates. After those basics, the two most important things to do before you can show up on search results is to Thumbtack wants their pros to get at least one past testimonial prior to sending them customer leads. If you read everything the customer took the time to include about their project, find ways to respond to unique aspects of what they want. This is how to begin using Thumbtack as a client. Advertiser Disclaimer: Articles may contain references to products or services from one or more of our advertisers or partners. Always make sure to communicate with a lead before you agree to do work for them, and make sure they are serious about hiring you. In recent years, the proliferation of mobile applications has helped bridge the gap between those who have a service or product to offer and those who could benefit from it. Well put-together report. Never again. You can also get repeat business from them, and referrals from them all for free. There are a number of things Thumbtack users have noted about using the service. Its so unfair. No spam. The site helps contractors find people looking for work in their industry, connects them together, and helps to make matches that suit both the person hiring, and the person with a service to offer. After the 70 bucks Thumbtacks wont charge your card till the next business week. Thumbtack has a minimum billing of $40 per week which equates to $2080 per year. But I have a suspicion they might just be turning it into a bidding war for leads. This is going to probably be a $500 or $1000 hurdle. thats it i need to know how many rooms? Keep your receipts. You also have the option to opt-out of these cookies. Finding a contractor through Thumbtack is similar to how it was done in the past, with the help of personal recommendations. I actually dont believe that half of the lead from Thumbtack are real. Thumbtack works by providing a list of company profiles for customers to contact for free. There are two ways you can land new clients on Thumbtack. There is no way to actually obtain Thumbtack free credits, but there are ways you can get out of spending them. Thumbtack then gives you a list of. As their accountant we see a mix of results. What you pay for are credits that you spend to obtain new leads through the website. . Thumbtack would put a price of about $100 on this job . So no, it doesnt seem that background checks are required across the board. Thumbtack is free to use once you sign up. Thumbtack works by connecting users with local companies and providing general and verified reviews. Sure, on jobs like kitchen remodels, customers will want to talk to three or more different contractors and weigh their options. You can message the service provider using the message feature. But because their policy states that the customers first words has to be no thank you for a refund to be giving, they are refusing to refund me. Complaints on file state issues with service pros and quality of work. Works as a business directory and booking service: For a customer it takes the hassle out of searching for local professionals and determining their rates and the services they offer. I get a message that Mr. X wants to hire me and it costs XX.00 to respond to him. Lead quality smells like two week old milk left in the sun. Please note, we cant accept a copy of a bank statement as documentation. This website uses cookies to improve your experience. Let us look at how contractors can find clients: Create your free profile on Thumbtack Pro, that you can access on your desktop or mobile device. They, however proceed to send me tax clients and I accidentally sent a quote to one. Use our codes to save money on your favorite orders from Thumbtack. Having said that, you need to remember the aspects of the website that put you at risk: your personal safety, your privacy, dealing with customers who wont pay you for work done all of these are risks you have anyway as a contract worker, but you should always take measures to make sure you are protecting yourself. It can take several weeks to withdraw a dispute, so if youre concerned about losing. Use no paid advertising ( not even google adwords any longer ) hour and currently use no paid (. Information to one of the top sites for contractors looking to find leads in their area! New clients on Thumbtack customers will want to talk to three or more different contractors and weigh options! 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