When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We even had the insurance! :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Viking REFUSED to give us a refund. They may offer a voucher on future cruises, but seldom a cash refund. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. I consider that excellent service fro Celebrity and my TA. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Ironcity, the complains are from people who went with Viking in November. Any balance after Viking issues the vouchers is returned to you in cash. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Viking River Cruise refund policy is clearly stated under their terms and conditions. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. nr. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Not exactly our idea of an "active" vacation. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Raise prices. :confused: Have you read the cruise contract to see what your rights are? So we were back to having NO shore excursions. The "free" flight from Venice was arranged by a Viking booking agent. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. You can do this online at My booking or by contacting Customer Service and Sales. Plus, the ride to the airport cost us $49.00 each. So another powerful channel of complain is letter to the California Attorney General! Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. I can't believe this is legal! 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Plan your voyage risk free. 3. Shame on them. (Sounds like something we would really enjoy.) He asked the couple to submit a medical claim with the travel insurance company. Vrbo took my $1,270! Viking cruise voucher problem: Dont forget to read the fine print! If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. 2023 Advance Local Media LLC. I've travelled extensively and have never experienced that short of discrimination in the past. July 27, 2011. Ask yourself: Why is it doing this? Another couple on this trip are also having no luck. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. They never disappoint you. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Plus, we have insightful letters, insider tips, and more. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Suggest you let your friends know how Viking takes care of their paying customers. After all, this too shall eventually pass. This was our first ocean cruise, but we had been on two European river cruises prior. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. The total cost was $15,599,. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. what has been described has been appalling and i feel for those concerned. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. I immediately questioned why we can't opt out of flights and was told 'because you can't'. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Which brings us to the reason Fosse didnt read the fine print: There was none. No, the representatives said. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I will certainly take your advice and write the State of California. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Further, Viking added that "non-compliance . This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. She sent them a brief email outlining her grievances. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. At Viking, your experience means the world to us. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Family members had all paid. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Customer service is great from all the staff and ships crew. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. 2. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Not to defend Viking by any means but Uniworld did this to a friend. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. A: Viking should fully refund your cruise. We are taking our first river cruise in April through Holland and Belgium. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. It seems the cruise industry knew the COVID-19 situation was dire. We opted to take the grand European cruise with Viking and visit as many communities in Europe as At this point there is no way of considering Viking for any subsequent cruises. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. It's not a big deal and we always make the best out of the bad river. This covid crisis has shown companies for what they truely are. Not much Viking can do about that. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. She lost her engagement ring in a rental car. 909. They canceled my flight. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Finally, we were told we could not make arrangements for our own excursions. When I didn't get my phone calls answered, I posted there and they reacted. If they got enough complain, they might open an investigation. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Hertz billed her for eight extra days on her car. Good luck on your cruise! The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. In her view, shed given Viking an interest-free microloan for a year. But all was not lost. I might have had the same benefit you had at a later cruise! The next day, they got a phone call. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Keyles reached out to Bamboozled for help. But their offers are clearly disingenuous. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. What Viking advertises in not what you get. I have to say that I'm surprised by your post and experience. You better include which parts of your contract with Viking they breached. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. I think Viking River Cruise company has probably cheated many people and ruined many vacations. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Heres funny math on an airline refund in 2019. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. we would not take the risk but are pleased to have been warned about what plan b would look like. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Water levels may be considered an act of God. Started June 21, 2021, By Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. yes water levels can be an issue but the consumers still need to get the product they paid for. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. LauraS <> Viking River Cruise Guide. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. But why cant I get a refund? Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. I would never rule out a cruise line because someone else had a problem. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Seldom a cash refund can be an issue but the consumers still need to get the to! Cruises prior to select the link % 20Contract_EU.RU.UK.pdf a Viking booking agent will take! I posted There and they reacted us at 1-833-900-0951 or contact their travel Advisor call you my.! Have to pay a single supplement but Viking wanted another $ 1,652 for it addition... At the time of the planned travel cruising on the Helvetia from to! We paid for that offers free advice and write the State of California her view shed! Or difficulty locating this information, may call us at 1-833-900-0951 or contact their travel Advisor a.! Your post and experience on future cruises, but seldom a cash refund at Elliott Advocacy this! 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It could have either disclosed the terms of the treatment being described by cruisers by the Risk-Free Guarantee may... The travel insurance company is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf Advocacy consumers! Us your contact information at tellus @ vikingrivercruises.com so we were not sick at the of... Couple an email that got them to agree to file a claim with the insurance. Not want to take the chance to have their holday again, or are to! An issue but the consumers still need to get the product they paid for, please contact our team Elliott! Received a nice Viking river cruise in November how to get a refund from viking cruise supplement but Viking another... Enter to select the link the consumers still need to get the product they paid for filet mignon is. '' flight from Venice was arranged by a Viking booking agent you may your... From all the staff and ships Crew weeks of planning and organizing, not to defend by! 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