You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. per informarci del problema. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. They are very polite and helpful during all process. Tra due giorni far il secondo step. I applied online. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. 3 4. Online application This customer service rep interview question is your opportunity to show off your customer care skills. lick the link to read more about the evening. What do you know about Jet2 as a company? Step three: online video assessment where the candidate has to record answers to the questions. I interviewed at Jet2.com (Manchester, England) in Apr 2017. To check the status of flight booking Press 2. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. 11.28 - 12.64 per hour. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Jet2 uses three recruitment rounds to assess these skills along with a few others. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. 10 min telephone interview Youll enable the business to thrive by providing the numbers and insights crucial to our success. A presentation to start. What are the biggest competitors in our industry? Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. However, I have been rejected without any reason and no way of getting a feedback from them. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 1 week. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Choose how to contact us. On 8th June my friend and I dropped cases off at airport. They are very polite and helpful during all process. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . What questions are asked for a resort customer care role in the video interview. Then a phone call asking some questions. Apply the CARP method. Reasons why Jet2 was chosen as a career. View All. Also, it might take some time to get a reply from the airline personnel. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Very Friendly. Their main duties and responsibilities include: Responding to customer complaints. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com The scenario would be how you would handle a customer call. The scenario would be how you would handle a customer call. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Describe a time you collaborated with a peer to solve a problem. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. full-time. Slightly unprofessional. Goodie bags packed with special treats when did you give VIP service. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. First round is telephone interview, then face to face and then acting out a scenario. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. 10 min telephone interview Every process has own aim to demonsrate my skills. Jet2 is known for its friendly customer service and this is no different in their job interviews. Applied online through the Jet2 careers website. Free interview details posted anonymously by Jet2.com interview candidates. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Birthday cake In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Press 1 if you need to ask a query related to a website or mobile app. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Jet2 Customer Service. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Over 60% of our holidays are sold online! enva un correo electrnico a I applied online. Based in the UK, we support our teams in destination to deliver a VIP customer service. Excellent explanation of job decription. The companies are today announcing more Download and readJet2 plcslatest trading update. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Jet 2 Holidays recruitment team has been very professional. Contact us by phone. Join our award-winning business. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I applied online. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Lamentamos pelo inconveniente. om ons te informeren over dit probleem. We don't state that we are airlines or are related to with any airlines. It also shows that you are taking the interview process, and therefore the role and the business, seriously. construction, trades & mining. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Birthday cake Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A red-carpet welcome To get all information about your flight, you can visit the Jet2 customer support page. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Always follow up. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. You need to stay on the phone call until you're in touch with an expert. Fly with us and take your career to new heights. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The phone interview (17th of February) was short and simple, not very detailed. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. For new booking Press1. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. 3. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud 210.65.88.143 Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Il primo step si basa su una video interview su una piattaforma. I applied online. job category. Again, I received no email invitation and called them twice. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. then given a date to attend an . All quite straight forward. Jet2.com was named the - by UK travel agents for the tenth time. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Show empathy. Short interview, to establish whether children and pets will be at home etc. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Application was online. excuses voor het ongemak. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Again, I received no email invitation and called them twice. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Few days later was told i would have face to face interview on 19th december but not sure what time and where . The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. The process took 5 weeks. Great interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Every process has own aim to demonsrate my skills. Is First Class Worth It On British Airways? Kay loves working for. Sep 2014 - Apr 20227 years 8 months. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Leeds, United Kingdom. Jet 2 Holidays recruitment team has been very professional. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. The process took 1 week. Anonymous Interview Candidate in Leeds, England, I applied online. Please enable Cookies and reload the page. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thorough but very friendly. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Anonymous Employee in Edinburgh, Scotland, I applied online. Join our Cabin Crew and make sure our customers experience our famously friendly service. Wenn scusiamo se questo pu causarti degli inconvenienti. I was then sent an email with a maths and English assessment. I applied online. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. It seems taht they are really care about this recruitment process. I applied online. Changed my flight online but couldn't re-book my seat online without having to pay again. Cheers to 20 years, and many more to come. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. One of the most positive interview experiences I have ever had, I applied online. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Assessment day lasting 4 hours I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Great interview. I then received an email inviting me to a phone interview at a date and time that suited me. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! The process took 5 days. Get access to Richard course at:https://passmyinterview.com/customer-ser. Your task is to choose either the best or worst of these solutions. These contact details are for the media only, and we are unable to respond . Lamentamos 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). The process took 4+ months. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Over 60% of our holidays are sold online! Will be contacted by a third party company for pre employment screening, I applied online. Online application I applied online. Anonymous Interview Candidate in Blackpool, England, I applied online. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Si vous continuez voir ce A red-carpet welcome Be ready 10 minutes before your interview time so you have a chance to settle yourself. Choose the appropriate topic and category of your question to reveal your answer. I know I havent got the job which is why Im writing this now. I was then sent an email with a maths and English assessment. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Non ho ancora fatto il secondo step. First, an online assessment. If you joined our Customer Service Team you would be working from home. At Jet2, we always strive to reward the amazing work of our colleagues. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Our dedicated customer service SJT . 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